Course Description

This 40-hour course transforms participants into confident, customer-focused leaders. You’ll learn to build, train, and lead effective service teams, measure performance, handle data safely, and use digital tools to elevate the customer experience.

Course Details

• Duration: 40 hours / 10 weeks
• Fees: $150 (50% upfront)
• Registration: Free

Learning Objectives

• Lead high-performing customer support teams
• Deliver consistent, quality customer experiences
• Integrate CRM and automation tools into service flow
• Understand customer psychology and feedback systems
• Measure performance, manage data & maintain compliance

Curriculum

• Module 1: Principles of Customer Service & Leadership
• Module 2: Recruitment, Team Structure & Roles
• Module 3: Tools for Digital Experience & CRM
• Module 4: Managing Data & Confidentiality
• Module 5: Service Quality, Metrics & Benchmarking
• Module 6: Service Projects, Presentations & Wrap-Up

“After this course, I stepped into a customer service manager role with full confidence.”
— Emmanuel, CS Manager